Payment and Pricing
We accept Visa, Mastercard and Discover cards for online orders. We also accepts Credit Card payments over the phone. Please call us to arrange alternate payment methods such as Cashiers/Certified Checks, Money Orders or Wire Transfers. Please call us if making a large order. We may be able to reduce shipping costs.
All prices and descriptions are subject to change without notice. We are not responsible for typographical errors. Ballistic Cycles also has the right to refuse service and refund any order.
Shipping & Delivery
We will typically ship your order within 2 to 3 business days if the item is in stock. For items out of stock, we will notify you with an estimated ship date. Before placing an order, please feel free to call us and ask about an estimated delivery time.
UPS Ground is our preferred shipping method. All items shipped via UPS will be 100% insured. We will notify you when your item(s) ships with a tracking number. Normal delivery time for UPS Ground is 5 business days. UPS does not ship to PO Box address. If you have a PO Box address, please call us to discuss other shipping options. If you would prefer expedited shipping, would like to use a different shipping method or have any other shipping related questions please call.
Returns & Warranty
Items must be returned in new condition within 15 days of ship date to be eligible for a refund or replacement. Damaged items may be returned to the customer at the customer’s expense.
We will not accept returns for any specialty (custom made or specific application) or discontinued products/parts.
A return authorization number (RA #) must be obtained before returning any item. Items returned without an RA number may be returned to the customer at the customer’s expense.
Shipping costs associated with returned items are the responsibility of the customer and the package must be clearly marked with the RA number issued by Ballistic Cycles.
All returned items are subject to a 20% restocking fee.
Orders placed and immediately canceled may be subject to processing fees even if the item(s) are never boxed up or shipped.
Products manufactured by Ballistic Cycles are warrantied for one year from the date of purchase for material and workmanship. Ballistic Cycles will replace or repair the item at our discretion. Repair or replacement of the product by us is the sole and exclusive remedy. We will not be responsible for incidental or consequential damages. Ballistic Cycles will not reimburse any expenses related to repairs of any parts without first contacting Ballistic Cycles. Parts not manufactured by Ballistic Cycles will be subject to the manufacturer’s warranty. Ballistic Cycles may be able to help facilitate the warranty process with the manufacturer, but the warranty resolution will be determined by the manufacturer.
Parts that have been abused, modified, improperly installed or improperly maintained will not be warrantied.
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Making a purchase through our online store using Google Checkout is 100% secure. Google will only share a portion of your credit card number with us to help identify the transaction. We DO NOT receive your full credit card information, nor do we want it or will Google share that information with us. The only detailed information we receive is your name, mailing address, email address and phone number (if provided). This is the only information we need to ship an order and to contact you with shipping updates. For more information on Google Checkout Privacy Policies, please go to https://checkout.google.com/files/privacy.html
Ballistic Cycles L.L.C. is not responsible, nor liable, for the installation, malfunction or any type of use or misuse of the products sold by us. These parts are intended to be installed by professionals for show purposes only. Using or installing any product sold by Ballistic Cycles on a motor vehicle is at your own risk.